Terms and Conditions

General Terms and Conditions (Effective March 1, 2026)

§ 1 Applicability, Definitions

(1) MentorMe gGmbH, Prenzlauer Allee 186, 10405 Berlin, Germany (hereinafter referred to as “we”) operates a matching platform for professional mentoring purposes as a service on the website https://mentorme-ngo.org. These general terms and conditions apply to all services between us and our customers (hereinafter referred to as “Customer” or “you”) in their version valid at the time of ordering, unless otherwise explicitly agreed upon.

(2) A “Consumer” in the sense of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An “Entrepreneur” is a natural or legal person or a partnership with legal capacity that acts in the course of their commercial or independent professional activity when entering into a legal transaction, whereby a partnership with legal capacity is one that is capable of acquiring rights and incurring liabilities.

§ 2 Conclusion of Contracts, Storage of Contract Text

(1) The following regulations regarding the conclusion of contracts apply to services offered in the name of MentorMe through our online shop at https://mentorme-ngo.org or offered on behalf of third parties for internal mentoring purposes of these third parties.

(2) Our product representations on the internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) Upon receipt of an order in our online shop from customers or through a written contract conclusion by companies and organizations, the following regulations apply: The customer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop or by acquiring a matching service through a company or organization. The order is placed in the following steps:

(3.1) For individual customers:

  • Selection of the desired product(s) and service(s),
  • Adding products by clicking the corresponding button (e.g., “Add to Cart,” “Add to Shopping Bag,” etc.),
  • Reviewing the information in the cart,
  • Accessing the order overview by clicking the corresponding button (e.g., “Proceed to Checkout,” “Continue to Payment,” “Order Overview,” etc.),
  • Entering/reviewing address and contact details, selecting the payment method, confirming the GTC and right of withdrawal,
  • Completing the order by confirming the button “Buy Now.” This constitutes your binding order.
  • The contract is concluded when we send you a confirmation of the order to the specified email address within three working days.
  • Before placing the order, the contractual data can be printed or saved electronically using the print function of the browser. The processing of the order and transmission of all information required in connection with the conclusion of the contract, particularly the order data, the GTC, and the right of withdrawal, will be done by email after you trigger the order, partially automated. We do not store the contract text after the conclusion of the contract.
  • Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., “Back Button” of the browser). You can also correct them by prematurely canceling the ordering process, closing the browser window, and repeating the process.
  • The processing of the order and the transmission of all information required in connection with the conclusion of the contract will be done by email, partially automated. You must therefore ensure that the email address you have provided to us is correct and that the receipt of emails is technically ensured and, in particular, is not prevented by spam filters.

(3.2) For employees of customers who are companies or organizations:

  • Selection of the desired product(s) and service(s) by the company or organizations.
  • The contract is concluded when a confirmation of the order is sent to the specified email address of the company or organization within 30 working days or when a contract is signed by both parties.

(5) In the case of a contract conclusion, the contract is concluded with MentorMe gGmbH, Prenzlauer Allee 186, 10405 Berlin, Germany.

§ 3 Subject Matter of the Contract and Essential Characteristics of the Products

(1) In our online shop, the subject matter of the contract is:

  • a. The sale of services. The specific services offered can be found on our product pages and our website or the website of the company or organization that has acquired our matching services.
  • b. The provision of services. The specific services offered can be found on our product pages or website. Beneficiaries of our services from companies or organizations may also refer to the offered services from the websites of the companies or organizations.

(2) The essential characteristics of the goods and services can be found in the item description or on the websites of the companies or organizations that have acquired a matching service from us. Our products include the following services:

  • Service of the registration fee: Registration on the matching platform, use of the matching algorithm, community management support, option for 3 manually searched mentors through the MentorMe matching support per program year.
  • Service of the mentee contribution: Matching via the matching platform, contact with the mentor, access to events & training, access to the community, community management support, 1x free rematching with the MentorMe matching support per program year.

(3) Participation conditions for the Coaching Circle: The Coaching Circle is an exclusive additional offer reserved solely for former mentees from past MentorMe program years. Only alumni who registered for the program between August 1 and November 30, successfully received a match, and paid all program participation fees are eligible to participate. Mentees who are participating in the MentorMe program year for the first time, scholarship holders, and partial scholarship holders are excluded from participation in the Coaching Circle.

(4) Women’s Day promotion:

The contract for the mentoring service is concluded at the moment the mentee accepts a mentoring match on the platform. At this point, the service is considered to be bindingly booked and MentorMe gGmbH is entitled to invoice the user for the entire agreed amount.

If the user is a consumer within the meaning of § 13 BGB (German Civil Code), they are entitled to the statutory right of withdrawal in accordance with the cancellation policy.

(4) Matching pause: The matching pause starts on July 1, 2026. If no matching has taken place by then, the registration fee will be forfeited. Termination of the previous match, including the search for a new mentor, is only possible in exceptional cases until July 31. A (proportional) refund of the participation fee is excluded.

§ 4 Prices, Shipping Costs, and Delivery

(1) The prices indicated in the respective offers for mentees as private individuals, as well as the shipping costs, are total prices and include all price components, including all applicable taxes.

(1.1) The prices indicated in the respective offers for corporate partners, as well as the shipping costs, are net prices. Applicable price components, including all applicable taxes, are shown separately.

(2) For mentees as private individuals: The respective purchase price must be paid prior to the delivery of the service in the form of a registration fee for mentees as private individuals (prepayment), unless we explicitly offer purchase on account. The total amount of the mentee contribution is to be paid as an immediate payment or in four installments. In the case of immediate payment, this is to be paid within 30 days after receipt of an invoice. In the case of installment payment, the first installment is to be paid within 30 days after receipt of an invoice. The payment methods available to our mentees as private individuals are indicated under a correspondingly labeled button in the online shop or in the respective offer.

(2.1) For mentees of corporate partners (customers): The respective purchase price is to be paid 30 days after receipt of an invoice following the delivery of the service.

(3) In addition to the indicated prices, shipping costs may apply for the delivery of products and services, unless the respective item is indicated as shipping-free. The shipping costs will be clearly communicated to you in the offers, possibly in the shopping cart system, and again on the order overview.

(4) All offered services are, unless otherwise clearly stated in the service description, ready for immediate dispatch (delivery time: max. 3 weeks) after receipt of payment.

(5) Delivery is worldwide.

§ 5 Right of Retention, Retention of Title

(1) You may only exercise a right of retention to the extent that it concerns claims arising from the same contractual relationship.

(2) The service remains our property until full payment of the purchase price has been made.

§ 6 Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our right of withdrawal instruction.

§ 7 Liability

(1) Subject to the following exceptions, our liability for contractual breaches as well as for tort is limited to intent or gross negligence.

(2) We are liable for slight negligence in cases of injury to life, body, health, or in the event of violation of a material contractual obligation without limitation. If we fall into delay with the performance due to slight negligence, if the performance has become impossible, or if we violate a material contractual obligation, the liability for resulting material and financial damages is limited to the contractually typical foreseeable damage. A material contractual obligation is one whose fulfillment enables the proper execution of the contract, the violation of which jeopardizes the achievement of the contractual purpose, and on whose compliance you can regularly rely. This includes in particular our obligation to act and fulfill the contractually owed service, which is described in § 3.

§ 8 Language of the Contract

The language of the contract is available in English or German.

§ 9 Warranty/Customer Service

(1) The warranty is governed by the statutory provisions. (2) For entrepreneurs, the warranty period for delivered services is 12 months.

(3) As a consumer, you are requested to promptly check the service/digital goods or the provided service for completeness, obvious defects, and transport damages upon fulfillment of the contract and to inform us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty claims.

(4) Our customer service for questions, complaints, and objections is available to you from Monday to Thursday from 9 a.m. to 4 p.m. via email at mail@mentorme-ngo.org.

§ 10 Final Provisions

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence (principle of favorability).

(2) The provisions of the UN Sales Convention expressly do not apply.

(3) If the customer is a merchant, a legal entity under public law, or a public law special fund, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.