Quick answers 24/7
Here you’ll find the quickest ways to get information and the option to schedule an informational call.
FAQ Section
The most frequently asked questions about matching, mentoring, and the program schedule—answered quickly and clearly.
Smart Chatbot
Need a quick answer? Our chatbot has been thoroughly trained by our community.
Free Information Call
Would you rather talk in person? Book an available time slot directly in our calendar.
We’re here for you personally
To help you quickly find the right person to contact, we’ve divided our team into two groups—depending on where you are in the process.
Customer Service
Jacqueline
Contact person for prospective students and newly enrolled mentees.
✔︎ You’re interested in the MentorMe program
✔︎ You’ve signed up and need help.
Whether you have initial questions about the program, need help with registration, or need assistance with the matching process—Jacqueline is your point of contact.
E-MAIL
mail@mentorme-ngo.org
CONTACT INFORMATION
Monday through Thursday: 9 a.m.–4 p.m.
PHONE
Phone appointments available upon request
Community Management
Carmen
Contact person for mentees and mentors.
✔︎ You are already a mentee on MentorMe.
✔︎ You are a mentor on MentorMe.
Carmen manages our active community. She’s here to help with any questions you may have about your ongoing mentoring relationship, events, and your experience with MentorMe.
CONTACT INFORMATION
Monday through Thursday: 9 a.m.–4 p.m.
PHONE
Phone appointments available upon request
For inquiries from B2B corporate partners, community partners, and interested companies and organizations:
Karin Heinzl, Founder & CEO
heinzl@mentorme-ngo.org
General inquiries? Please contact mail@mentorme-ngo.org
